Billing
Download invoices and update your card
Find past invoices, add a VAT number or purchase order, and replace the card on file before it expires.
Every charge produces an invoice that you can download as a PDF from the Billing page. Invoices are sent by email to the billing contact on the day they are issued, and the last 24 months are kept online.
If your finance team needs a VAT number, a purchase order number or a different company name on the invoice, add them before the next charge. Changes apply to new invoices only; past invoices can’t be edited, but we can reissue one on request.
Update your card
Open Settings, then Billing, and select Payment method.
Choose Replace card and enter the new card details. Card numbers go straight to our payment processor and are never stored by Lanternfish.
Select Save. We check the card with a small authorization that is released again straight away.
To download an invoice, scroll to Invoice history and select the PDF icon next to the month you need.
If a payment fails, we retry it three times over seven days and email the billing contact each time. Your workspace keeps working during that period. After the last retry it switches to read-only until the payment goes through.
Related articles
Still stuck?
Tell us what you were trying to do and a person will reply within one working day.